This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
It’s a busy time for the Field Worker Scrum family, we’ve been working really hard in this Beta phase to create a digital platform that our workers can access whilst delivering services across the city. Birmingham City Council’s staff working…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Cards on the table…this is nothing to do with actual tightrope walking. I did try slacklining once – it was a humbling experience I won’t be rushing to repeat. This is more about the fine lines you have to tread…
Thank you to Hannah Pinnock of Methods for this weeks blog – a wrap up of the work to date on the digital strategy! It seems like a fitting moment as we draw to the end of the year to…
This is the first of a regular weeknote on the Customer Service Programme as we move through to the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are…
We recently launched the city’s co-designed Digital Inclusion Strategy for Birmingham citizens and communities. The last year or so, we as a Council, have been working incredibly hard with partners across the city to begin to develop Birmingham’s approach to…
Thanks to Hannah Pinnock for this weeknote: A quick weeknote on the work that we are doing to develop our digital strategy and delivery plan. This is to let you know what we’ve been up to but not necessarily a weekly note! More an intent to…
I’d like to share some of the good work that we have being doing over the last 18 months both within our Digital & Customer Services and also by the community and voluntary sector to help those that do not…
In July I joined the team working on Birmingham City Council’s (BCC) Digital Strategy as the Content Designer. I was the only Content Designer in the team. I wanted to do an excellent job on the strategy and also show…
