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  • Digital Transformation, Field Worker Platform

ICYMI – Field Worker Digital Leaders contribution

Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…

  • Surita Solanki
  • April 22, 2022
  • Customer Service Programme, Digital Transformation, weeknote

Weeknote #5 Customer Service Programme

This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…

  • Surita Solanki
  • April 20, 2022
  • Community of Practice, Digital Transformation, Strategy

Digital Playbook 3 day sprint

I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I…

  • Nicola Bryant
  • March 28, 2022
  • Digital Transformation, Strategy

Launch of Council’s new Digital Strategy

“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…

  • Peter Bishop
  • March 25, 2022
  • Digital Transformation, Strategy

The Birmingham Digital Approach

As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…

  • Peter Bishop
  • March 17, 2022
  • 1 Comment
  • Customer Service Programme, Digital Transformation, weeknote

Weeknote #4 Customer Service Programme

This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…

  • Sheraz Yaqub
  • March 16, 2022
  • 2 Comments
  • Community of Practice, Digital Transformation

The Digital Community of Practice – collaborating regularly to share information

We have recently set up a Digital Community of Practice (CoP) to provide a space to share, discuss and learn more about the ‘digital’ work we are doing across the council as well as how it can support wider digital…

  • Surita Solanki
  • February 21, 2022
  • 1 Comment
  • Customer Service Programme, weeknote

Weeknote #3 Customer Service Programme

This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…

  • Nikki Spencer
  • February 15, 2022
  • Digital Transformation, Field Worker Platform

Field Worker (Beta) update

It’s a busy time for the Field Worker Scrum family, we’ve been working really hard in this Beta phase to create a digital platform that our workers can access whilst delivering services across the city. Birmingham City Council’s staff working…

  • helenrees
  • January 28, 2022
  • 2 Comments
  • Customer Service Programme, Digital Transformation, weeknote

Weeknote #2 Customer Service Programme

This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…

  • Nikki Spencer
  • January 17, 2022
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