Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…
This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…
I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I…
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…
We have recently set up a Digital Community of Practice (CoP) to provide a space to share, discuss and learn more about the ‘digital’ work we are doing across the council as well as how it can support wider digital…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
It’s a busy time for the Field Worker Scrum family, we’ve been working really hard in this Beta phase to create a digital platform that our workers can access whilst delivering services across the city. Birmingham City Council’s staff working…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
