Earlier this week, the Customer Service Programme team delivered a presentation to colleagues to update them on progress across various activities of work. The team continue to work across all areas of council business to identify where the services we deliver to citizens needs to improve.
Watch the video below for updates by:
- Geraldine Collins (Product Owner) – an introduction and update
- Hannah Pinnock (Methods) – Human centred design approach
- Khizar Mahmood (Business Analyst), Sienna Bailey (Methods) and Hannah – Web content review
- Sarah May (Organisational Development) and June Marshall (Communications Lead) – Culture Change
If you have any questions about the programme, please email the team via CustomerServiceProgramme@birmingham.gov.uk