Delivery weeknote – 4 min read
It’s been a while since I talked about what we have going on so thought I would share what I have been up to this week as a taster. My week started with a discussion about a ‘Housing Innovation Centre’…
Category A day in the life of..
End of year weeknote#12 Customer Service Programme
A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
A Day in the life of a Product Owner – part 2
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
A day in the life of a Product Owner
Good afternoon, I had the thought to share with you a day in the life of a Product Owner on the Customer Service Programme (CSP), providing you with an insight of my activities, meetings and discussions leading the Housing and…