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  • Customer Service Programme, Digital Transformation, Sprint Note

Customer Service Programme Sprint Note #1 week ending 12 May 2023

A lot has happened since our last end of year update, so this week our update provides highlights of a few of our workstreams. This is just a snapshot as there’s a lot going on and many crossovers with other…

  • Nikki Spencer
  • May 12, 2023
  • A day in the life of.., Digital Transformation, Strategy

Delivery weeknote – 4 min read

It’s been a while since I talked about what we have going on so thought I would share what I have been up to this week as a taster. My week started with a discussion about a ‘Housing Innovation Centre’…

  • James Gregory
  • May 12, 2023
  • Digital Transformation, Recruitment

Why we are adopting an agile mindset

People who work in local government are often driven by the desire to do good for their city and its people. That’s certainly what motivated me to join the council, and for the most part I love it. Being in…

  • James Gregory
  • May 2, 2023
  • Recruitment

Why you should come and work in Birmingham City Council’s Digital Service

We’ve been on a journey here in Birmingham to transform our digital and technology service from a transactional, ticket taking service to a human centred, enabling service working as a trusted business partner to support the Council to achieve its…

  • Cheryl Doran
  • April 25, 2023
  • Customer Service Programme, Digital Transformation, Field Worker Platform

Services Week 2023- Sharing best practice in service transformation

Digital and Technology Services (DTS) had the pleasure of hosting talks for Services Week 2023 the other week. Services Week has been running for a number of years now and this is the first time that Birmingham City Council has…

  • Surita Solanki
  • April 3, 2023
Photo by Andrea Piacquadio: https://www.pexels.com/photo/crop-friends-stacking-hands-together-3830752/
  • Culture & capability

Celebrating International Womens’ Day 2023

For international women’s day I have spoken to women across the Digital and Technological service and asked them the same five questions so they can share their experience of being Women in Tech in the public sector: Kat Sexton What…

  • Rachael Bradley
  • March 8, 2023
  • Shaping the Future

Launching our new digital and technology service – new beginnings

The last few months have been a whirlwind of activity and busy-ness getting ready for the official launch of the new digital and technology service on 1 March. It’s no irony that this date coincides with meteorological Spring – time…

  • Cheryl Doran
  • March 2, 2023
  • A day in the life of.., Customer Service Programme, weeknote

End of year weeknote#12 Customer Service Programme

A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…

  • Sheraz Yaqub
  • December 20, 2022
  • Strategy

Shaping the Future – Redesigning Birmingham’s Digital Team

I have been with Birmingham now for around 15 months – and it has been a whirlwind! I managed to carve out some time to write an update to my post on how we have been getting on delivering the…

  • Cheryl Doran
  • December 16, 2022
  • Customer Service Programme, weeknote

Weeknote #11 Customer Service Programme

Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…

  • Nikki Spencer
  • December 2, 2022
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Recent Posts

  • Customer Service Programme Sprint Note #1 week ending 12 May 2023
  • Delivery weeknote – 4 min read
  • Why we are adopting an agile mindset
  • Why you should come and work in Birmingham City Council’s Digital Service
  • Services Week 2023- Sharing best practice in service transformation

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