Week ending: 14th July 2023 It’s been another busy couple of weeks on the Customer Service Programme and although we’ve had another round of Overview and Scrutiny Task and Finish Groups with the Executive Report tabled at Co-ordinating Overview &…
The journey continues as the team works hard with services to meet the vision of providing a consistent and quality customer experience for our users; Sprint note 2 and 3 gives an insight into the work to improve the customer…
A lot has happened since our last end of year update, so this week our update provides highlights of a few of our workstreams. This is just a snapshot as there’s a lot going on and many crossovers with other…
It’s been a while since I talked about what we have going on so thought I would share what I have been up to this week as a taster. My week started with a discussion about a ‘Housing Innovation Centre’…
People who work in local government are often driven by the desire to do good for their city and its people. That’s certainly what motivated me to join the council, and for the most part I love it. Being in…
We’ve been on a journey here in Birmingham to transform our digital and technology service from a transactional, ticket taking service to a human centred, enabling service working as a trusted business partner to support the Council to achieve its…
Digital and Technology Services (DTS) had the pleasure of hosting talks for Services Week 2023 the other week. Services Week has been running for a number of years now and this is the first time that Birmingham City Council has…
For international women’s day I have spoken to women across the Digital and Technological service and asked them the same five questions so they can share their experience of being Women in Tech in the public sector: Kat Sexton What…
The last few months have been a whirlwind of activity and busy-ness getting ready for the official launch of the new digital and technology service on 1 March. It’s no irony that this date coincides with meteorological Spring – time…
A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
