Weeknote #11 Customer Service Programme
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
The art and science of managing demand
Faced with an ever-growing list of demands, how does a delivery team decide what to do? It’s a challenge that every delivery team in every organisation has to grapple with. Corporations have to trade off initiatives that will grow their…
Come and shape our product vision!
We are currently hiring for a head of function for products, to join our management team in IT & Digital in Birmingham. Salary: £58,708 – £76,198 Location: Hybrid Working, 10 Woodcock Street Hours: 36.5 Contract: permament Working pattern: Full-time It’s…
Summer masterclasses in user research and content design
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
A Day in the life of a Product Owner – part 2
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
Birmingham’s Data Programme
Over the last twelve months or so, a delivery team has been hard at work on the three workstreams of the council’s Data Programme i.e. architecture, data as a service (DaaS) and Ethics, Governance & Stewardship (EGS). The team is…
A day in the life of a Product Owner
Good afternoon, I had the thought to share with you a day in the life of a Product Owner on the Customer Service Programme (CSP), providing you with an insight of my activities, meetings and discussions leading the Housing and…
Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…