A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
I have been with Birmingham now for around 15 months – and it has been a whirlwind! I managed to carve out some time to write an update to my post on how we have been getting on delivering the…
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Faced with an ever-growing list of demands, how does a delivery team decide what to do? It’s a challenge that every delivery team in every organisation has to grapple with. Corporations have to trade off initiatives that will grow their…
We are currently hiring for a head of function for products, to join our management team in IT & Digital in Birmingham. Salary: £58,708 – £76,198 Location: Hybrid Working, 10 Woodcock Street Hours: 36.5 Contract: permament Working pattern: Full-time It’s…
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
Over the last twelve months or so, a delivery team has been hard at work on the three workstreams of the council’s Data Programme i.e. architecture, data as a service (DaaS) and Ethics, Governance & Stewardship (EGS). The team is…
