Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Growing digital culture and capability
Hi, I’m Dave and I joined Cheryl’s team at Birmingham Council last week as Head of Capability and Culture for the IT & Digital division. I thought I would take this opportunity to talk about why this work is important,…
Weeknote #7 Customer Service Programme
The months have been racing past on the Customer Service Programme and we have already reached July. Six months into the programme and we have achieved a lot, but there is a huge amount still to be done. Good things…
Weeknote #6 Customer Service Programme
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…
Video: Show & Tell – an update from the Customer Service Programme team
Earlier this week, the Customer Service Programme team delivered a presentation to colleagues to update them on progress across various activities of work. The team continue to work across all areas of council business to identify where the services we…
A thank you and an update from the Customer Service Programme team working on Housing repairs, Highways and Waste Services
Many thanks to those that took part in this research activity with Birmingham City Council. By speaking to us about your thoughts and experiences with the council, you have added great value to the work of the Customer Service Programme…
A thank you and an update from the Customer Service programme team working on Bereavement Services
The team express huge thanks to all that contributed and took part in the initial piece of work which focused on the Bereavement Services within Birmingham City Council. Your involvement has enabled us to better understand the experiences of residents…
Applying for a job in our IT & Digital team: What does a good supporting statement look like?
Our IT & Digital team in Birmingham City Council currently offers great career opportunities. Are you keen to join us and need help applying? The following tips explain what we mean when we ask you to submit a ‘supporting statement’…
We are hiring UX, Delivery and Product leads. Join us to build the digital council of the future
I am excited to announce some great senior roles I am introducing to our digital team! Having just launched our new digital strategy, as a council, we are massively committed to investing in our people to deliver human-centred services to…
Launching the Customer Services Strategy – 360 Feedback
On 21st March Dr Peter Bishop (Director Digital & Customer Services) led the Chief Executive’s webinar session officially launching Birmingham City Council’s new Customer Service Strategy, sharing what it will mean to the council and every single employee. The session…