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  • Digital Transformation, Recruitment

Applying for a job in our IT & Digital team: What does a good supporting statement look like?

Our IT & Digital team in Birmingham City Council currently offers great career opportunities. Are you keen to join us and need help applying? The following tips explain what we mean when we ask you to submit a ‘supporting statement’…

  • Surita Solanki
  • April 25, 2022
  • Digital Transformation, Recruitment

We are hiring UX, Delivery and Product leads. Join us to build the digital council of the future

I am excited to announce some great senior roles I am introducing to our digital team! Having just launched our new digital strategy, as a council, we are massively committed to investing in our people to deliver human-centred services to…

  • James Gregory
  • April 25, 2022
  • Customer Service Programme, Digital Transformation

Launching the Customer Services Strategy – 360 Feedback

On 21st March Dr Peter Bishop (Director Digital & Customer Services) led the Chief Executive’s webinar session officially launching Birmingham City Council’s new Customer Service Strategy, sharing what it will mean to the council and every single employee. The session…

  • Sheraz Yaqub
  • April 22, 2022
  • Digital Transformation, Field Worker Platform

ICYMI – Field Worker Digital Leaders contribution

Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…

  • Surita Solanki
  • April 22, 2022
  • Customer Service Programme, Digital Transformation, weeknote

Weeknote #5 Customer Service Programme

This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…

  • Surita Solanki
  • April 20, 2022
  • Community of Practice, Digital Transformation, Strategy

Digital Playbook 3 day sprint

I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I…

  • Nicola Bryant
  • March 28, 2022
  • Digital Transformation, Strategy

Launch of Council’s new Digital Strategy

“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…

  • Peter Bishop
  • March 25, 2022
  • Digital Transformation, Strategy

The Birmingham Digital Approach

As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…

  • Peter Bishop
  • March 17, 2022
  • 1 Comment
  • Customer Service Programme, Digital Transformation, weeknote

Weeknote #4 Customer Service Programme

This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…

  • Sheraz Yaqub
  • March 16, 2022
  • 2 Comments
  • Community of Practice, Digital Transformation

The Digital Community of Practice – collaborating regularly to share information

We have recently set up a Digital Community of Practice (CoP) to provide a space to share, discuss and learn more about the ‘digital’ work we are doing across the council as well as how it can support wider digital…

  • Surita Solanki
  • February 21, 2022
  • 1 Comment
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