Weeknote #11 Customer Service Programme
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Nikki Spencer
Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Summer masterclasses in user research and content design
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #6 Customer Service Programme
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…
A thank you and an update from the Customer Service programme team working on Bereavement Services
The team express huge thanks to all that contributed and took part in the initial piece of work which focused on the Bereavement Services within Birmingham City Council. Your involvement has enabled us to better understand the experiences of residents…
Weeknote #3 Customer Service Programme
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Weeknote #2 Customer Service Programme
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Weeknote #1 Customer Service Programme
This is the first of a regular weeknote on the Customer Service Programme as we move through to the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are…