Week ending: 14th July 2023 It’s been another busy couple of weeks on the Customer Service Programme and although we’ve had another round of Overview and Scrutiny Task and Finish Groups with the Executive Report tabled at Co-ordinating Overview &…
The journey continues as the team works hard with services to meet the vision of providing a consistent and quality customer experience for our users; Sprint note 2 and 3 gives an insight into the work to improve the customer…
A lot has happened since our last end of year update, so this week our update provides highlights of a few of our workstreams. This is just a snapshot as there’s a lot going on and many crossovers with other…
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…
The team express huge thanks to all that contributed and took part in the initial piece of work which focused on the Bereavement Services within Birmingham City Council. Your involvement has enabled us to better understand the experiences of residents…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
