Week ending: 14th July 2023 It’s been another busy couple of weeks on the Customer Service Programme and although we’ve had another round of Overview and Scrutiny Task and Finish Groups with the Executive Report tabled at Co-ordinating Overview &…
The journey continues as the team works hard with services to meet the vision of providing a consistent and quality customer experience for our users; Sprint note 2 and 3 gives an insight into the work to improve the customer…
A lot has happened since our last end of year update, so this week our update provides highlights of a few of our workstreams. This is just a snapshot as there’s a lot going on and many crossovers with other…
