Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Surita Solanki
Weeknote #7 Customer Service Programme
The months have been racing past on the Customer Service Programme and we have already reached July. Six months into the programme and we have achieved a lot, but there is a huge amount still to be done. Good things…
Video: Show & Tell – an update from the Customer Service Programme team
Earlier this week, the Customer Service Programme team delivered a presentation to colleagues to update them on progress across various activities of work. The team continue to work across all areas of council business to identify where the services we…
A thank you and an update from the Customer Service Programme team working on Housing repairs, Highways and Waste Services
Many thanks to those that took part in this research activity with Birmingham City Council. By speaking to us about your thoughts and experiences with the council, you have added great value to the work of the Customer Service Programme…
Applying for a job in our IT & Digital team: What does a good supporting statement look like?
Our IT & Digital team in Birmingham City Council currently offers great career opportunities. Are you keen to join us and need help applying? The following tips explain what we mean when we ask you to submit a ‘supporting statement’…
ICYMI – Field Worker Digital Leaders contribution
Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…
Weeknote #5 Customer Service Programme
This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…
The Digital Community of Practice – collaborating regularly to share information
We have recently set up a Digital Community of Practice (CoP) to provide a space to share, discuss and learn more about the ‘digital’ work we are doing across the council as well as how it can support wider digital…
Reflections on developing Birmingham City Council’s new digital strategy
Thank you to Hannah Pinnock of Methods for this weeks blog – a wrap up of the work to date on the digital strategy! It seems like a fitting moment as we draw to the end of the year to…
Collaboratively tackling digital exclusion in Birmingham
We recently launched the city’s co-designed Digital Inclusion Strategy for Birmingham citizens and communities. The last year or so, we as a Council, have been working incredibly hard with partners across the city to begin to develop Birmingham’s approach to…