Week ending: 14th July 2023 It’s been another busy couple of weeks on the Customer Service Programme and although we’ve had another round of Overview and Scrutiny Task and Finish Groups with the Executive Report tabled at Co-ordinating Overview &…
The journey continues as the team works hard with services to meet the vision of providing a consistent and quality customer experience for our users; Sprint note 2 and 3 gives an insight into the work to improve the customer…
A lot has happened since our last end of year update, so this week our update provides highlights of a few of our workstreams. This is just a snapshot as there’s a lot going on and many crossovers with other…
A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
Good afternoon, I had the thought to share with you a day in the life of a Product Owner on the Customer Service Programme (CSP), providing you with an insight of my activities, meetings and discussions leading the Housing and…
