We are currently hiring for a head of function for products, to join our management team in IT & Digital in Birmingham. Salary: £58,708 – £76,198 Location: Hybrid Working, 10 Woodcock Street Hours: 36.5 Contract: permament Working pattern: Full-time It’s…
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
Over the last twelve months or so, a delivery team has been hard at work on the three workstreams of the council’s Data Programme i.e. architecture, data as a service (DaaS) and Ethics, Governance & Stewardship (EGS). The team is…
Good afternoon, I had the thought to share with you a day in the life of a Product Owner on the Customer Service Programme (CSP), providing you with an insight of my activities, meetings and discussions leading the Housing and…
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Hi, I’m Dave and I joined Cheryl’s team at Birmingham Council last week as Head of Capability and Culture for the IT & Digital division. I thought I would take this opportunity to talk about why this work is important,…
The months have been racing past on the Customer Service Programme and we have already reached July. Six months into the programme and we have achieved a lot, but there is a huge amount still to be done. Good things…
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…
Earlier this week, the Customer Service Programme team delivered a presentation to colleagues to update them on progress across various activities of work. The team continue to work across all areas of council business to identify where the services we…
