Why we are adopting an agile mindset
People who work in local government are often driven by the desire to do good for their city and its people. That’s certainly what motivated me to join the council, and for the most part I love it. Being in…
Why you should come and work in Birmingham City Council’s Digital Service
We’ve been on a journey here in Birmingham to transform our digital and technology service from a transactional, ticket taking service to a human centred, enabling service working as a trusted business partner to support the Council to achieve its…
Services Week 2023- Sharing best practice in service transformation
Digital and Technology Services (DTS) had the pleasure of hosting talks for Services Week 2023 the other week. Services Week has been running for a number of years now and this is the first time that Birmingham City Council has…
Celebrating International Womens’ Day 2023
For international women’s day I have spoken to women across the Digital and Technological service and asked them the same five questions so they can share their experience of being Women in Tech in the public sector: Kat Sexton What…
Launching our new digital and technology service – new beginnings
The last few months have been a whirlwind of activity and busy-ness getting ready for the official launch of the new digital and technology service on 1 March. It’s no irony that this date coincides with meteorological Spring – time…
End of year weeknote#12 Customer Service Programme
A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
Shaping the Future – Redesigning Birmingham’s Digital Team
I have been with Birmingham now for around 15 months – and it has been a whirlwind! I managed to carve out some time to write an update to my post on how we have been getting on delivering the…
Weeknote #11 Customer Service Programme
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…