Delivery weeknote – 4 min read
It’s been a while since I talked about what we have going on so thought I would share what I have been up to this week as a taster. My week started with a discussion about a ‘Housing Innovation Centre’…
Tag #DigitalBirmingham
Services Week 2023- Sharing best practice in service transformation
Digital and Technology Services (DTS) had the pleasure of hosting talks for Services Week 2023 the other week. Services Week has been running for a number of years now and this is the first time that Birmingham City Council has…
We are hiring UX, Delivery and Product leads. Join us to build the digital council of the future
I am excited to announce some great senior roles I am introducing to our digital team! Having just launched our new digital strategy, as a council, we are massively committed to investing in our people to deliver human-centred services to…
Launch of Council’s new Digital Strategy
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
The Birmingham Digital Approach
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
Field Worker (Beta) update
It’s a busy time for the Field Worker Scrum family, we’ve been working really hard in this Beta phase to create a digital platform that our workers can access whilst delivering services across the city. Birmingham City Council’s staff working…
Learning to tightrope walk
Cards on the table…this is nothing to do with actual tightrope walking. I did try slacklining once – it was a humbling experience I won’t be rushing to repeat. This is more about the fine lines you have to tread…
Connecting our communities
I’d like to share some of the good work that we have being doing over the last 18 months both within our Digital & Customer Services and also by the community and voluntary sector to help those that do not…