a cross-functional delivery led by the Digital Foundry Where did it all start The Digital Mail Centre (DMC) at Birmingham City Council (BCC) was grappling with a mammoth task: manually indexing over 2,000 emails a day across Revenues and Benefits,…
FoundryLIVE returns from 24–26 June 2025 at Alexander Stadium, Birmingham. Across 3 days there will be a celebration of creativity, collaboration, and cutting-edge technologies, join us for 1, 2 or all 3 to be part of something truly transformative. Whether…
Organized by Birmingham City Council and Birmingham City University, FoundryLIVE featured hackathons and an InnoTech Expo, highlighting advancements in AI, data, and agile methodologies. At the end of June, FoundryLIVE, a two-day event, unfolded in Birmingham, marking a significant milestone…
It’s been a while since I talked about what we have going on so thought I would share what I have been up to this week as a taster. My week started with a discussion about a ‘Housing Innovation Centre’…
Digital and Technology Services (DTS) had the pleasure of hosting talks for Services Week 2023 the other week. Services Week has been running for a number of years now and this is the first time that Birmingham City Council has…
I am excited to announce some great senior roles I am introducing to our digital team! Having just launched our new digital strategy, as a council, we are massively committed to investing in our people to deliver human-centred services to…
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
It’s a busy time for the Field Worker Scrum family, we’ve been working really hard in this Beta phase to create a digital platform that our workers can access whilst delivering services across the city. Birmingham City Council’s staff working…
Cards on the table…this is nothing to do with actual tightrope walking. I did try slacklining once – it was a humbling experience I won’t be rushing to repeat. This is more about the fine lines you have to tread…
