Delivery weeknote – 4 min read
It’s been a while since I talked about what we have going on so thought I would share what I have been up to this week as a taster. My week started with a discussion about a ‘Housing Innovation Centre’…
Category Strategy
End of year weeknote#12 Customer Service Programme
A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
Shaping the Future – Redesigning Birmingham’s Digital Team
I have been with Birmingham now for around 15 months – and it has been a whirlwind! I managed to carve out some time to write an update to my post on how we have been getting on delivering the…
Weeknote #11 Customer Service Programme
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
The art and science of managing demand
Faced with an ever-growing list of demands, how does a delivery team decide what to do? It’s a challenge that every delivery team in every organisation has to grapple with. Corporations have to trade off initiatives that will grow their…
Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #7 Customer Service Programme
The months have been racing past on the Customer Service Programme and we have already reached July. Six months into the programme and we have achieved a lot, but there is a huge amount still to be done. Good things…
Weeknote #6 Customer Service Programme
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…