Weeknote #5 Customer Service Programme
![](https://birmingham.localgov.blog/wp-content/uploads/sites/4/2022/04/gold-standard-contact-B-768x543.png)
This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…