The team express huge thanks to all that contributed and took part in the initial piece of work which focused on the Bereavement Services within Birmingham City Council. Your involvement has enabled us to better understand the experiences of residents…
Our IT & Digital team in Birmingham City Council currently offers great career opportunities. Are you keen to join us and need help applying? The following tips explain what we mean when we ask you to submit a ‘supporting statement’…
I am excited to announce some great senior roles I am introducing to our digital team! Having just launched our new digital strategy, as a council, we are massively committed to investing in our people to deliver human-centred services to…
On 21st March Dr Peter Bishop (Director Digital & Customer Services) led the Chief Executive’s webinar session officially launching Birmingham City Council’s new Customer Service Strategy, sharing what it will mean to the council and every single employee. The session…
Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…
This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…
I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I…
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…
