Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Category Digital Transformation
Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Summer masterclasses in user research and content design
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
A Day in the life of a Product Owner – part 2
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
A day in the life of a Product Owner
Good afternoon, I had the thought to share with you a day in the life of a Product Owner on the Customer Service Programme (CSP), providing you with an insight of my activities, meetings and discussions leading the Housing and…
Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #7 Customer Service Programme
The months have been racing past on the Customer Service Programme and we have already reached July. Six months into the programme and we have achieved a lot, but there is a huge amount still to be done. Good things…
Weeknote #6 Customer Service Programme
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…
Video: Show & Tell – an update from the Customer Service Programme team
Earlier this week, the Customer Service Programme team delivered a presentation to colleagues to update them on progress across various activities of work. The team continue to work across all areas of council business to identify where the services we…
A thank you and an update from the Customer Service Programme team working on Housing repairs, Highways and Waste Services
Many thanks to those that took part in this research activity with Birmingham City Council. By speaking to us about your thoughts and experiences with the council, you have added great value to the work of the Customer Service Programme…