Why we are adopting an agile mindset
People who work in local government are often driven by the desire to do good for their city and its people. That’s certainly what motivated me to join the council, and for the most part I love it. Being in…
Category Digital Transformation
Services Week 2023- Sharing best practice in service transformation
Digital and Technology Services (DTS) had the pleasure of hosting talks for Services Week 2023 the other week. Services Week has been running for a number of years now and this is the first time that Birmingham City Council has…
Launching our new digital and technology service – new beginnings
The last few months have been a whirlwind of activity and busy-ness getting ready for the official launch of the new digital and technology service on 1 March. It’s no irony that this date coincides with meteorological Spring – time…
End of year weeknote#12 Customer Service Programme
A product owner’s year of reflection It’s been the most intense year for the Customer Service Programme. Just over 10 months ago, we started our ambitious journey in delivering Birmingham’s new customer strategy. This aimed to improve the customer experience…
Weeknote #11 Customer Service Programme
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Summer masterclasses in user research and content design
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…
A Day in the life of a Product Owner – part 2
This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
A day in the life of a Product Owner
Good afternoon, I had the thought to share with you a day in the life of a Product Owner on the Customer Service Programme (CSP), providing you with an insight of my activities, meetings and discussions leading the Housing and…