This is the second snapshot into my world as a Product Owner. Read the first instalment. Bereavement Services has many forms used internally and some are also customer/organisation facing, but all are downloadable forms, so we have taken the opportunity…
Good things Since we completed our two discoveries in April, we have been working closely with service areas to: Share our approach and research findings Take service area representatives through our recommendations Prioritise recommendations based on value to you, the…
Earlier this week, the Customer Service Programme team delivered a presentation to colleagues to update them on progress across various activities of work. The team continue to work across all areas of council business to identify where the services we…
Our IT & Digital team in Birmingham City Council currently offers great career opportunities. Are you keen to join us and need help applying? The following tips explain what we mean when we ask you to submit a ‘supporting statement’…
I am excited to announce some great senior roles I am introducing to our digital team! Having just launched our new digital strategy, as a council, we are massively committed to investing in our people to deliver human-centred services to…
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Earlier this year we embarked on the challenge of developing a new digital strategy for Birmingham City Council. We knew we wanted to form a multidisciplinary team and undertake the work using human-centred design principles, whilst adopting an agile delivery…
