Weeknote #11 Customer Service Programme
Our update this time aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope that by working in the open we are able to keep…
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Weeknote #10 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
ICYMI – Field Worker Digital Leaders contribution
Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…
Launch of Council’s new Digital Strategy
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
The Birmingham Digital Approach
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
Weeknote #4 Customer Service Programme
This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…
The Digital Community of Practice – collaborating regularly to share information
We have recently set up a Digital Community of Practice (CoP) to provide a space to share, discuss and learn more about the ‘digital’ work we are doing across the council as well as how it can support wider digital…
Weeknote #3 Customer Service Programme
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Field Worker (Beta) update
It’s a busy time for the Field Worker Scrum family, we’ve been working really hard in this Beta phase to create a digital platform that our workers can access whilst delivering services across the city. Birmingham City Council’s staff working…