This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…
I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I…
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Thank you to Hannah Pinnock of Methods for this weeks blog – a wrap up of the work to date on the digital strategy! It seems like a fitting moment as we draw to the end of the year to…
This is the first of a regular weeknote on the Customer Service Programme as we move through to the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are…
Thanks to Hannah Pinnock for this weeknote: A quick weeknote on the work that we are doing to develop our digital strategy and delivery plan. This is to let you know what we’ve been up to but not necessarily a weekly note! More an intent to…
