On 21st March Dr Peter Bishop (Director Digital & Customer Services) led the Chief Executive’s webinar session officially launching Birmingham City Council’s new Customer Service Strategy, sharing what it will mean to the council and every single employee. The session…
Colleagues working on the Field Worker platform have been hard at work developing the in-house solution for our ground staff. James Gregory, Helen Rees and Azim Akhtar provided an update at last months Public Sector Insight Week as part of…
This period’s weeknote shines a light on the User Research activities of the Customer Service Programme. The User Researcher will plan, design and carry out research activities with users to help the team to get a deeper understanding of our…
This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
This is a regular weeknote on the Customer Service Programme as we move through the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are worried about along the…
Thank you to Hannah Pinnock of Methods for this weeks blog – a wrap up of the work to date on the digital strategy! It seems like a fitting moment as we draw to the end of the year to…
This is the first of a regular weeknote on the Customer Service Programme as we move through to the delivery phase. The team will aim to keep you posted on achievements, progress, next steps and even highlight things we are…
Since we just heard the great news that we were successful in our bid for Local Digital Fund round 5, that’s what James will be talking about in his first blog post: The project we applied for is one we…
Earlier this year we embarked on the challenge of developing a new digital strategy for Birmingham City Council. We knew we wanted to form a multidisciplinary team and undertake the work using human-centred design principles, whilst adopting an agile delivery…
