Weeknote #9 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Month September 2022
The art and science of managing demand
Faced with an ever-growing list of demands, how does a delivery team decide what to do? It’s a challenge that every delivery team in every organisation has to grapple with. Corporations have to trade off initiatives that will grow their…
Come and shape our product vision!
We are currently hiring for a head of function for products, to join our management team in IT & Digital in Birmingham. Salary: £58,708 – £76,198 Location: Hybrid Working, 10 Woodcock Street Hours: 36.5 Contract: permament Working pattern: Full-time It’s…
Summer masterclasses in user research and content design
A key part of the council’s Digital Strategy is focused around investing in council staff to build the skills that are essential to deliver people focused services. To help achieve this aim, this summer the Customer Service Programme ran a…