Weeknote #8 Customer Service Programme
Our update this week aims to give you an overview of each of our workstreams. There is a lot going on and many crossovers with other programmes. We hope by working in the open we are able to keep you…
Month July 2022
Growing digital culture and capability
Hi, I’m Dave and I joined Cheryl’s team at Birmingham Council last week as Head of Capability and Culture for the IT & Digital division. I thought I would take this opportunity to talk about why this work is important,…
Weeknote #7 Customer Service Programme
The months have been racing past on the Customer Service Programme and we have already reached July. Six months into the programme and we have achieved a lot, but there is a huge amount still to be done. Good things…