Digital Playbook 3 day sprint
I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I…
Month March 2022
Launch of Council’s new Digital Strategy
“We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential.” In an earlier post, I set out the Birmingham digital approach. I am pleased to formally…
The Birmingham Digital Approach
As Director of Digital & Customer Services at Birmingham City Council, I’m responsible for delivering services to just over 1 million citizens and 11,000 staff, read my blog below where I explain why the organisation’s Digital Strategy is the next…
Weeknote #4 Customer Service Programme
This period’s regular weeknote provides a Product Owner view of the Customer Service Programme. The Product Owner is tasked with defining Stories, prioritising the Product Backlog and managing the competing priorities and mix of people required to bring the programme…